Q&A

Terms of Lion Travel APP Service

Lion Travel APP (hereinafter called Lion Travel) is an APP set up, operated, managed and provided with service by Lion Travel Service Co. (hereinafter called Lion Travel). Please read following notes in detail in order to ensure your rights and interests.

After you registered account as member, you`ve already read, understood and agreed to accept all current and future service, content and the「Terms of Lion Travel APP Service」(hereinafter called Terms of Service). Lion Travel can decide to change Terms of Service at all time. If members continue to use the service, it means that members have already read, understood and agreed to accept those changes. If not, please stop using the service immediately. Lion Travel will stop or terminate the right using the service based on the related regulation at all time without any notification.

Both Lion Travel and customers agree to keep in touch via e-mail available to present in order to verify in the future.

1、Register Account

1. The member should be aged more than 20 years old. If not, the act in law should be agreed by legal representative. Please ask parents or custodians to read and agree the Terms of Service to register as member of Lion Travel successfully and use the service under the premise that you`ve already obtained the agreement from legal representative.

2. Register as member through the process filling out information form after verifying via E-mail or another accounts like Facebook, G+. Please fill out accurate and complete personal information and be in person rather than a third person. If there are any changes, please update online immediately to confirm the accuracy. Lion Travel can stop or terminate the right using the service as member if customers offer any exaggerated, false information, not to follow the instruction, be lack of necessary information or register duplicate account. Customer who refused to provide with complete information are unable to use the service of Lion Travel.

3. Based on transaction security, member account should be e-mail account through successful verification except another existing account like Facebook, G+. Customers need to set a password on own to distinguish identification as well as guarantee transaction security. Change personal password based on actual demand is valid. Please keep personal account and password properly because any act on Lion Travel is viewed as member in person. If letting out any information, passwords or payment messages due to personal negligence resulting in being usurped by third person, member should take all responsibilities.

4. Register via the third account

1). The password signed in Lion Travel via the third account (Facebook/ G+) is managed by the third website, so Lion Travel is unable to know your password accordingly. Please keep the third account and password properly because any act on Lion Travel is viewed as member in person. Log out occasionally in order to ensure transaction security. If letting out any information, passwords or payment messages due to personal negligence resulting in being usurped by third person, member should take all responsibilities.

2). Even though customers remove the sign-in setting, the third account and other related information still keep on Lion Travel. If you disagree with the record, please inform Lion Travel of deleting it. The delete operation refers to 7th article 5th section in Terms of Service.

5. All account, password and member’s rights and interests on Lion Travelare for member in person use only without any borrowing, transferring and sharing with the third person. Member should contact Lion Travel immediately and assist in offering specific evidence while the account and password are usurped affecting security problem. It belongs to corresponding reaction without any responsibilities you should take. Lion Travel will terminate the account immediately (Include the transaction of the account) but not to take any responsibilities.

6. Lion Travel is able to change or stop the service and terminate any account without notification. Customers are unable to claim for any compensation.

2、Service Content

1. Lion Travel and selected shops in Taiwan cooperate to offer lots of discounted products and service to sale through E-ticket or voucher. Lion Travel will update discounted products on a regular basis.

2. Lion Travel should increase, modify or terminate the related service based on business promotion, sale amount or consumer demand.

4. Lion Travel will inform customers of related information via e-mail. If there are any changes, please log in to update the information immediately and keep the accuracy, instantaneity and integrity. If customers are unable to receive due to false e-mail address, expired product or other irrelevant reasons, Lion Travel doesn’t need to take any responsibilities.

5. You’ve already agreed to receive DM, EDM, E-newsletter, product information, activity information and other life information from Lion Travel.

6. You need to understand and agree that Lion Travel maintains and operates normally based on reasonable method or technique; nevertheless, Lion Travel is able to stop, terminate or refuse to offer service without notification under the following circumstance. If there is any damage caused, Lion Travel won’t take any responsibilities.

(1) While the related software or hardware proceeds on delivering, changing, updating, maintaining or repairing.

(2) Any situation users violated Government Law and Terms of Service.

(3) Stop or terminate the service due to natural disaster or other irresistible reason.

(4) Stop or terminate the service due to irrelevant reasons.

(5) The software and hardware system providing service from suppler and related carrier don’t work due to human negligence.

(6) The incorrect information, forging, tampering, deleting, interrupting and abnormal problems on Lion Travel due to the accidental reasons out of control

3、Transaction process

1. Complete the transaction step by step except special situation or regulation while purchasing voucher or E-ticket of domestic travel (Both group and independent itinerary.) to enjoy the service.

2. Customers purchasing domestic tour

1). Fill out accurate personal information form including name, birthday, ID number, address, cell phone number, E-mail, credit card account and ensure that the information is true and complete that Lion Travel and Lion Travel can provide customers with travel service easily.

2). Lion Travel will send QR code or Pin code (hereinafter called E-ticket) using on that day to your e-mail address after completing transaction. Invalid in 3 hours on departure day

3. Purchase voucher

1). Fill out accurate personal information form including name, birthday, ID number, address, cell phone number, E-mail, credit card account and ensure that the information is true and complete that Lion Travel can deliver the voucher to you. Customers should take responsibilities on own if unable to deliver or deliver to wrong address.

4. Purchase E-ticket

1). Fill out accurate personal information form including name, birthday, ID number, address, cell phone number, E-mail, credit card account and ensure that the information is true and complete.

2). The service is provided by both Lion Travel and 17 Life cooperatively. Please use it within expiry after receiving E-ticket (Include but not limit to QR code or Pin code) from 17 Life. Invalid if expired.

3). Please ensure security of cell phone, mobile device, other related device and information system while transacting in case the record and information are invaded, obtained, tampered, damaged illegally. If there is any loss or damage occurred like the situation above, customers should take all responsibilities on own. Not to guarantee the accuracy of information during Internet transmission. If there is any mistake, please contact Lion Travel immediately; otherwise, Lion Travel would deal with related operation based on the information received on original transaction.

4、Consumer Transaction and Contract

1. If the times of exchanging or returning products are too high or there is any damage caused due to improper behavior, Lion Travel will stop, terminate or refuse to offer service. The times are calculated by the system.

2. Limit to pay in credit card. Please fill out the accurate credit card information. If there is any false registration, forge or identity theft, Lion Travel will stop, terminate the member qualification, E-ticket and travel product. Please accept the lawsuit done by public investigators and inspectors if there is any related law violated. Please take responsible for compensation if there is any damage caused.

3. All transaction paid online without signature through the service due to your agreement. Unable to refuse to pay the bill based on the reason that there is lack of signature.

4. All shopping online recorded by computer system automatically. If there is any mistake, please contact Lion Travel immediately. The electronic transaction information on Lion Travel as standardization is required while arousing controversy.

5. Allow to exchange, refund and cancel via customer center of Lion Travel if there is any dissatisfaction with products.

1). The rules of cancellation based on the Template of Standardized Contract for Domestic Tour and Template of Single Standardized Contract for Domestic Tour for tourists purchasing domestic tour.

2). The tourist purchasing voucher

a. Please refund based on article 19 and article 19-2 Consumer Protection Act within 7 days,

send the original copy back Lion Travel and absorb shipping fee on own.

b. Please exchange within 90 days,

send the original copy back Lion Travel and absorb shipping fee on own. Deduct 15% transaction fee and differences between payment and price is required but limit to the voucher

Lion Travel.

3). Not allow to exchange E-ticket. Limit to refund for unused E-ticket only. (Include but not limit to be within expiration date or expired ticket.) Please contact customer center of Lion Travel immediately.

(3) The product charged additional purchase price based on the rules.

6. Refund process is operated by credit card and the payment will return back your account. Make sure that

you follow the instruction exactly to deal with refund process and wait patiently.

5、The restriction using E-ticket or voucher

1. Please keep E-ticket properly. E-ticket is unable to resume the situation being usurped or used and will not be re-issued if lost.

2. The expiration date and use rule of E-ticket and voucher sold on Lion Travel all listed on explanation pages. Please read related rule and instruction in detail. Approve after completing transaction.

3. Resell E-ticket or voucher illegally based on benefit is prohibited. Lion Travel is able to stop or terminate your rights and interests using Lion Travel due to damage for relevant duty caused by your violation against the rules.

4. Please respond to stores if there is any shopping controversy happened while using E-ticket or voucher. Lion Travel won’t take any responsibilities for compensation.

6、Domestic Tour

1. Please keep E-ticket for domestic tour properly. E-ticket is unable to resume the situation being usurped or used and will not be re-issued if lost.

2. Limit to tourists signed in only. If there is any change without approval, and Lion Travel won’t take any responsibilities for compensation if there is any accident happened.

7、Personal Data Protection Law

1. The personal information includes member in person and accompanied traveler recorded on Lion Travel. Keep it properly based on Personal Data Protection Law. Collect, handle and use it based on specific purpose are absolute. Never expose the name, address, e-mail address and other personal information without approval.

2. Handle and use personal information within Taiwan and related tourist attractions properly if tourists purchase travel products on Lion Travel. Provide supplier (Both local industries about hotel, airline, travel product, itinerary and insurers about Travel Liability Insurance) with personal information (Both member in person and accompanied traveler) properly and tourists with service demanded. Except the content above, the items receiving personal information and specific purpose based on「The category related to specific purpose and personal information on Personal Data Protection Law」include the following category:

o Personal information category : Identified: C001 identify individual、C00 identify finance、C003 identify government information

o Feature category: C011 personal description

o Social situation category: C034 travel or other route in detail、C036 life style

o Business information category: C101 information related to business activity、C102 appointment or contract

o Specific purpose category: 001 life insurance、003 arrival, departure and immigration、069 contract or other matters related to law、077 booking, registration and purchase business、085 foreigner emergency assistance、090 consumer, customer management and service、143 sport and leisure business、148 online shopping and other