The process claiming for refund
Refund

Refund Description

  1. 1. As soon as claiming for refund, E-ticket is unable to be used immediately and cancel.
  2. 2. Cancellation and refund need 15 working days reacting on your bill through processing. The refund through parts of international credit card may need 30 working days (Based on the open hour of each bank due to the differences)

The description of refund from each item

  1. voucher
    Purchased goods own a 30-day trial period (include weekend) in order to protect your rights. Get a full refund on goods in new condition and original receipt is required. If you intend to claim for refund after trial period, please dealing with it within the expiry date (90 days) and deducting the 15% processing fee. (For example, expiry date is 2013.12.31 and returned date will be within 2013.09.30.)
    After claiming for refund on 『Lion Travel』, the Customer Service will retrieve the voucher and return back the payment within 15 working days.

  1. E-ticket
    If the stores are closed or are unable to provide with goods/services due to some reasons, Lion Travel will deal with subsequent refund process. The refund of the exhibition (crafts or relics) and show (concert, drama or speech) during specific period need to be dealt with according to Standard Form Contract and Voucher Standard proclaimed by Executive Yuan. After claiming for the refund on 『Lion Travel』, the E-ticket is unable to use immediately and the payment will be returned back within 15 working days.

  1. Tour Product
    Based on《Template of Standardized Contract for Overseas Tour》regulated by Tourism Bureau, the date will be in accordance with regular working date announced by General of Personnel Administration. If the date expired, counting from the next working date.\n\nAfter claiming for the refund on 『Lion Travel』, the E-ticket is unable to use immediately and the payment will be returned back within 15 working days.